You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item(s) must be unused and in the same condition received.
Your item must be in the original packaging.
Your item(s) need to have the receipt or proof of purchase. For online orders, your order confirmation email or invoice may serve this purpose.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We only replace items if they are defective or damaged. To process an exchange, please contact us directly over email (firstname.lastname@example.org) or over the phone (1 888-233-3478).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. This only applies if a shipping label is generated through us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions on how to return your item to us, contact us.